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AINews|July 15, 2026, 01:26 PM
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Zoom Opens AI Receptionist To Non-Zoom Phone Systems

BySendTech Times AI & Enterprise DeskNewsroom-edited, source-reviewed coverage|Source: No Jitter
Newsroom brief

No Jitter reported that Zoom Virtual Agent Receptionist can now work with any business phone system, extending a product that first launched inside Zoom Phone. Omdia estimated the reachable phone-system base at about 201.4 million subscriptions or licences, while standalone customer counts, call volumes and retention data remain outside the public record.

Verified against source materialEdited by SendTech Times AI & Enterprise Desk
Zoom Opens AI Receptionist To Non-Zoom Phone Systems
Image source: No Jitter

Zoom Virtual Agent Receptionist can now work with any business phone system, extending the AI front-desk product beyond Zoom Phone customers, No Jitter reported.

The service supports live transcription, appointment scheduling and intelligent call routing.

The product change removes the earlier requirement to use Zoom's own cloud-based business phone service.

Businesses can point a direct inward dialling number at ZVAR and route calls back into the organisation, according to Zoom Phone general manager Chris Moss.

ZVAR Works With Any Phone System

ZVAR was previously available only with Zoom Phone.

Moss said Zoom began with the integrated version because Zoom Phone had more than 10 million lines in use and the company wanted to refine no-code setup and admin deployment for common receptionist tasks.

Moss said the receptionist supports more than 10 languages, live transcription, appointment scheduling and intelligent call routing.

It can also connect directly with mobile phones, giving smaller organisations a way to use the service without replacing their existing phone system.

The standalone version is aimed at organisations of all sizes.

Moss said the Zoom Phone bundle has done well among small and medium-sized businesses and specific vertical markets, including medical and dental practices where missed calls can mean missed revenue.

Omdia Estimates A 201.4 Million-Subscription Market

Omdia principal analyst Brent Kelly told No Jitter that global telephony-based UCaaS subscriptions stood at approximately 128.8 million at the end of 2025 and estimated 72.6 million active on-prem PBX licences or subscriptions.

Omdia and Kelly estimates put the total addressable market for ZVAR at about 201.4 million globally.

The coverage disclosed that Informa TechTarget, the publisher, also owns Omdia, while saying the parent company has no influence over the coverage.

The product's early usage pattern has been narrower than the addressable-market number.

Bundled ZVAR adoption has typically started with after-hours call handling, with customers reviewing automated-call transcripts before moving into appointment booking and always-on receptionist workflows.

Pricing Starts At $29.99 For 100 Included Minutes

Standalone ZVAR is available for purchase online.

The monthly plan is listed at $29.99 with 100 included minutes, while annual billing lowers the monthly charge to $24.99 for the same allowance.

Per-minute usage applies after the included minutes are consumed.

The remaining public-record gaps are standalone ZVAR customer counts, call volumes, retention data and measured cost savings for businesses using the receptionist.

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