SendTech Times
العربية
Fintech & Digital PaymentsNews|July 3, 2026, 06:00 PM
DUBAI IMPACT:

ADCB Extends Branch Hours As UAE Banking Services Stay Disrupted

BySendTech Times Fintech DeskNewsroom-edited, source-reviewed coverage|Source: The National
Newsroom brief

ADCB said essential system maintenance may intermittently affect some banking services after telling customers on Wednesday that all banking services were unavailable. The UAE lender extended branch hours and listed ATMs, call centres and uBank centres as support channels, but it did not give the cause, affected systems or a full restoration date.

Verified against source materialEdited by SendTech Times Fintech Desk
ADCB Extends Branch Hours As UAE Banking Services Stay Disrupted
Image source: Khushnum Bhandari / The National

ADCB Says Maintenance Is Still Affecting Services

Abu Dhabi Commercial Bank customers are still being directed towards branches, ATMs and call centres while the bank works through what it called essential system maintenance affecting some banking services in the UAE.

ADCB said on Friday that maintenance work may intermittently affect some banking services.

The bank had told customers on Wednesday through social media and its website that all of its banking services were unavailable, before later pointing customers towards branches, ATMs, call centre support and uBank centres.

The bank described itself in the notice as the UAE’s third-largest lender by assets.

ADCB said its teams were working to restore full service as quickly as possible and apologised for the inconvenience, but it did not explain what type of maintenance was being carried out.

Branches And ATMs Become The Fallback

ADCB told customers that branches and ATMs remained open during the disruption period.

It listed in-branch banking at operating locations, ATM access for cash withdrawals and standard transactions, call centre support for account enquiries and general assistance, and uBank centres as the available channels on Friday.

ADCB said selected branches would use longer schedules: four in Abu Dhabi city and four in Al Dhafra; three in Al Ain and three in Dubai; one each in Fujairah and Ajman; and two in Sharjah.

The bank said those locations were scheduled to operate from 8am to 5pm from Saturday to Thursday and from 7.30am to 12.30pm on Friday.

The extended branch schedule moved part of the service response back to physical locations, cash machines and call centres while the maintenance work continued.

App Cause Remains Unconfirmed

Some customers suggested that the new ADCB app may have caused the service disruption, but ADCB has not confirmed that explanation.

The bank’s public notice used maintenance language and did not identify a failed platform, vendor, system upgrade or security event.

The bank has not said whether the interruption was caused by planned maintenance, an unexpected technical failure or another operational problem.

ADCB also has not said which app, web, card, transfer or business-banking functions remained unavailable after the Friday update.

The available service list still leaves gaps.

ADCB named branch banking, ATMs, call centre support and uBank centres, but the bank did not provide a full service-by-service restoration list for mobile banking, online banking, card services, transfers or business banking tools.

March Disruption Took 48 Hours To Resolve

ADCB also faced a digital banking outage in March during a region-wide IT breakdown.

The bank said on March 4 that it took 48 hours to restore retail mobile banking services after that earlier disruption affected online banking and customer contact centre operations.

ADCB said at the time that customer data, accounts and the security of the bank’s systems were not compromised.

The latest notice does not make the same detailed statement about the cause of the maintenance work, the affected systems or the expected restoration timetable.

ADCB has named fallback channels and branch hours, but it did not disclose the cause of the maintenance work, the systems affected, a full restoration date or whether all digital banking functions had returned.

Share this article
inXf

Related articles

More
OCC Public Denials Raise Charter Risk For Fintech Applicants
Fintech & Digital Payments

OCC Public Denials Raise Charter Risk For Fintech Applicants

The OCC plans to publish charter denial decisions, giving fintech and digital-banking applicants clearer examples of why filings fail. The guidance also raises the reputational cost of applying before governance, compliance and risk systems are ready.

Digital Euro Vote Moves Payment Sovereignty Into Trilogue Talks
Fintech & Digital Payments

Digital Euro Vote Moves Payment Sovereignty Into Trilogue Talks

A European Parliament committee approved a digital euro framework and ordered immediate trilogue talks, with online and offline versions targeted by 2029 and a 12-month pilot still ahead.

Turtlemint IPO Demand Reaches 50% As India Insurtech Tests Public Markets
Fintech & Digital Payments

Turtlemint IPO Demand Reaches 50% As India Insurtech Tests Public Markets

Turtlemint’s IPO was subscribed 50% on its second bidding day, with qualified institutional buyers leading demand as the Indian insurtech seeks capital for technology infrastructure, product development and growth.

Flagright Raises $12.5 Million as AI Compliance Shifts From Tools to Workflows
Fintech & Digital Payments

Flagright Raises $12.5 Million as AI Compliance Shifts From Tools to Workflows

Flagright raised a $12.5 million Series A led by Infinity Ventures to expand explainable AI workflows for financial crime compliance, with banks, fintechs and credit unions as its stated market focus.

Keep Reading

More Stories

Latest
Micron And GM Sign Memory Supply Deal Without Volumes Or PricingChips & SemiconductorsJul 3, 2026Micron And GM Sign Memory Supply Deal Without Volumes Or PricingMicron and General Motors announced a strategic customer agreement covering long-term supply of LPDRAM, NOR and UFS NAND for future vehicle platforms. The company statement links the deal to Micron’s $2 billion Manassas fab modernisation and says it is one of 16 strategic customer agreements discussed on Micron’s fiscal third-quarter 2026 call, but it does not disclose order volumes, pricing or covered vehicle lines.SMB Cross-Border Payments Shift To FinTechs Without Leaving BanksFintech & Digital PaymentsJul 3, 2026SMB Cross-Border Payments Shift To FinTechs Without Leaving BanksPYMNTS Intelligence said 36% of internationally active U.S. SMBs expect to use FinTechs or payment providers for cross-border transactions in 2026, up from 30% in 2025. The same report said 69% expect to use traditional banks, leaving banks dominant while SMBs add more payment options.Databricks LTAP Claim Faces One-Copy Questions Over LakebaseScience & TechJul 3, 2026Databricks LTAP Claim Faces One-Copy Questions Over LakebaseDatabricks says LTAP unifies transactional and analytical workloads around one authoritative storage layer for AI-agent-era applications. The technical dispute is whether Lakebase, Reyden and object storage amount to one operational copy or several internal representations that still need careful synchronisation.Kyndryl Adds Microsoft Sovereign Cloud Services Without Naming CustomersCloud & Data CentersJul 3, 2026Kyndryl Adds Microsoft Sovereign Cloud Services Without Naming CustomersKyndryl has expanded its sovereignty services with Microsoft cloud products for governments and regulated industries. The announcement names Azure, Azure Local deployment options, but Kyndryl and Microsoft did not identify customers, contract values or country launch dates.SoftBank SB Neo Plans US AI Cloud On 10GW PipelineCloud & Data CentersJul 3, 2026SoftBank SB Neo Plans US AI Cloud On 10GW PipelineSoftBank Corp. and SoftBank Group are creating SB Neo to sell AI cloud services to US enterprises and hyperscalers. The venture is 51 percent owned by SoftBank Corp., but the companies did not name SB Neo customers, financing terms or a first launch date for the US service.Open USD Names 140-Plus Partners But Leaves Reserve Fees UndisclosedScience & TechJul 3, 2026Open USD Names 140-Plus Partners But Leaves Reserve Fees UndisclosedOpen Standard says more than 140 partners including Visa, Mastercard, Stripe, Coinbase, Adyen and BNY are backing Open USD, but the consortium has not disclosed reserve details, fee percentages, partner voting rules or first merchant deployments.AWS Closes Mechanical Turk To New Customers From July 30Science & TechJul 3, 2026AWS Closes Mechanical Turk To New Customers From July 30The Mechanical Turk website says AWS will stop accepting new Mechanical Turk customers from July 30, 2026, while existing users remain unaffected for now. The notice also applies to SageMaker tasks, but Amazon did not explain the retirement plan or give a final shutdown date.Amazon FTC Penalty Exposes India’s Identity-Theft Records GapScience & TechJul 3, 2026Amazon FTC Penalty Exposes India’s Identity-Theft Records GapThe FTC fined Amazon $2.25 million after alleging the company failed to give identity-theft victims fraudulent-transaction records required under Section 609(e). India’s DPDPA 2023 and IT Act do not contain a direct equivalent, leaving platform-disclosure rights unresolved.Meta Cloud Push Tests AI Data-Centre Spending Against 18% Cloud MarginsCloud & Data CentersJul 3, 2026Meta Cloud Push Tests AI Data-Centre Spending Against 18% Cloud MarginsJim Cramer confirmed that Meta will sell excess compute capacity, and Meta's April earnings materials listed a 2026 capex high end of $145 billion after a $10 billion increase. The cloud plan gives investors a possible AI-infrastructure revenue line, but Google Cloud’s 18% margin remains the lower-margin benchmark.Inception42 Launches Seraj Arabic AI Model With Microsoft And Core42Science & TechJul 3, 2026Inception42 Launches Seraj Arabic AI Model With Microsoft And Core42Inception42 says Seraj uses a frontier Microsoft model and curated Arabic datasets for government and enterprise work, but it has not named customers, pricing, deployment dates or independent benchmark results.UAE Doubles Retail T-Sukuk To Dh100 Million After Dh445 Million In OrdersCapital & PolicyJul 3, 2026UAE Doubles Retail T-Sukuk To Dh100 Million After Dh445 Million In OrdersA Dh445 million order book pushed the UAE to double its sovereign retail T-sukuk offering to Dh100 million, the Ministry of Finance said. The Nasdaq Dubai listing opens a government-backed securities programme previously aimed at institutions to individual investors.Quantum Systems Raises $1.2 Billion As Defense AI Funding JumpsCapital & PolicyJul 3, 2026Quantum Systems Raises $1.2 Billion As Defense AI Funding JumpsQuantum Systems raised $1.2 billion at an $8 billion post-money valuation, with Blackstone, Airbus and other investors backing autonomous systems for land, air and sea. According to Dealroom data, defense-tech funding has reached $17.4 billion so far this year.