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DubaiNow Gas Billing Launch Starts With Lootah BC Gas Customers

Newsroom brief

Digital Dubai has added Lootah BC Gas bill viewing and payment to DubaiNow, but the first rollout is limited to customers with active accounts and does not name other gas companies or adoption targets.

Verified against source materialEdited by SendTech Times Capital & Policy Desk
DubaiNow Gas Billing Launch Starts With Lootah BC Gas Customers
Image source: Digital Dubai

DubaiNow Adds Lootah BC Gas Billing

Digital Dubai has added gas bill viewing and payment to the DubaiNow app through a collaboration with Lootah BC Gas, moving a private utility workflow into the emirate’s unified digital-services platform.

Lootah BC Gas customers can view and pay their gas bills directly in DubaiNow, and customers must have an active account on the app to use the service.

The announcement identifies Lootah BC Gas as the first company in the gas industry to join DubaiNow, rather than saying every gas provider in Dubai is now connected.

The service provides Digital Dubai with a specific public-private integration case.

DubaiNow already works as one access point for government and private-sector services, and this launch adds bill payment for a household utility process instead of only information access or service requests.

Energy Coordination Runs Through DSCE

Digital Dubai said the Dubai Supreme Council of Energy played a coordinating role with gas companies in the emirate.

Ahmed Butti Al Muhairbi, Secretary General of the council, described the gas bill payment service as part of digital transformation in Dubai’s energy sector and said it supports integrated smart services for customers.

Matar Al Hemeiri, Chief Executive of the Digital Dubai Government Establishment, linked the launch to Dubai’s effort to build a unified digital ecosystem.

He also connected the partnership to public-private collaboration, customer experience, the Dubai Economic Agenda D33 and an integrated digital lifestyle.

Digital Dubai added a private-sector billing function to a government-backed app through DSCE coordination, without changing gas supply, tariff policy or energy generation.

Lootah BC Gas Becomes The First Gas-Sector Partner

Yahya Bin Saeed Al Lootah, Chairman of S.S.

Lootah Group, said the integration with DubaiNow reflects the company’s effort to make service access faster and more convenient for customers.

He said Lootah BC Gas is the first company in the gas industry to join the platform.

The announcement does not disclose transaction volumes, customer numbers, expected payment traffic or service fees.

It also does not say whether other gas companies have signed integration agreements with DubaiNow or when broader gas-sector coverage could follow.

The launch proves a named integration between Digital Dubai, DubaiNow and Lootah BC Gas, but it does not yet show whether gas billing will become a multi-provider utility layer across the app.

DubaiNow Adds Recurring Payment Category With One Named Gas Provider

Digital Dubai presents DubaiNow as a unified app for a wide range of government and private-sector services.

Adding gas billing tests that model in a recurring payment category where residents and businesses need account-level service access, not only a one-time digital form.

The near-term operating evidence is limited to one named provider and one required account condition.

Digital Dubai has disclosed the partner, the payment function and the DSCE coordination role; it has not disclosed customer adoption, fees, other gas-company integrations or a timetable for wider billing coverage.

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