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Telco & ConnectivityNews|July 8, 2026, 04:57 PM
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Elisa Claims AI Automation Cut Network Incidents By More Than 80%

BySendTech Times Connectivity DeskNewsroom-edited, source-reviewed coverage|Source: RCR Wireless News
Newsroom brief

RCR Wireless News reported that Elisa says AI-powered automation has reduced customer-impacting network incidents by more than 80% and pushed preventive actions to 99%, while the operator still has not deployed Open RAN.

Verified against source materialEdited by SendTech Times Connectivity Desk
Elisa Claims AI Automation Cut Network Incidents By More Than 80%
Image source: RCR Wireless News

Elisa Reports More Than 80% Fewer Customer-Impacting Incidents

RCR Wireless News reported that Elisa is using AI-powered automation to run parts of its mobile network operations, with the Finnish operator claiming a measurable reduction in customer-impacting incidents.

The article is based on comments from Sami Komulainen, Elisa's chief operating officer and executive vice president for technology and operations.

Komulainen told RCR Wireless News that Elisa has spent more than a decade automating its network and is now extending that work with AI.

Komulainen told RCR Wireless News that Elisa's customer-impacting network incidents fell by more than 80%.

He also said preventive actions have reached 99%, alongside improvements in operational efficiency and perceived network quality.

Digital Twin And Agentic AI Sit Beside Engineers

Komulainen said Elisa has created a digital twin of its network and deployed agentic AI that works alongside human engineers.

RCR Wireless News reported that the system is used to troubleshoot issues and predict potential incidents rather than replace the operator's engineering organisation outright.

Elisa framed the work as part of a transition from hardware-driven networks towards AI- and software-driven operations.

Komulainen said the operator expects those capabilities to help prepare for AI-native 6G networks, which Elisa anticipates around 2030.

Elisa Uses 5G Standalone For Premium Services

RCR Wireless News reported that Elisa is trying to monetise 5G through premium connectivity services rather than waiting for a single new application category.

Elisa listed 5G Standalone and 5G-Advanced offers, network slicing, fixed wireless access, private mobile networks and IoT services as parts of its enterprise portfolio.

Komulainen cited 2019 as Elisa's commercial 5G launch year in Finland.

Elisa put current 5G population coverage in Finland and Estonia at 97%, and RCR Wireless News reported that the operator commercialised 5G Standalone and 5G-Advanced early in Europe.

Own Lane Uses 5G Standalone Network Slicing

Elisa highlighted its Own Lane broadband service, which uses 5G Standalone network slicing to provide dedicated network resources.

The operator also cited demand for private mobile networks across ports, manufacturing, healthcare and logistics.

RCR Wireless News reported that more than one million IoT devices are connected to Elisa's Finnish network.

RCR Wireless News did not identify named enterprise customers for Elisa's IoT, private-network or slicing services.

Open RAN Has Not Been Deployed By Elisa

Komulainen said Elisa has not yet deployed Open RAN.

He described the current priority as cloudification and Cloud RAN, with openness assessed only when Elisa sees operational or economic benefit.

Independent benchmark validation for the incident-reduction claim, customer-level service data, named enterprise private-network customers, Open RAN deployment dates, and audited cost savings from Elisa's AI automation programme remain undisclosed.

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