News
MARKET SIGNAL:

Regions Bank Digital Transactions Reach 80% After Mobile Upgrade

Newsroom brief

PYMNTS reported that Regions Bank’s second-quarter materials listed digital transactions at 80% of customer activity, with mobile users, logins, Zelle usage and chat volume rising as core modernisation continues.

Verified against source materialEdited by SendTech Times Fintech Desk
Regions Bank Digital Transactions Reach 80% After Mobile Upgrade
Image source: PYMNTS

A Friday Regions presentation listed digital transactions at 80% of customer activity in the second quarter, turning the bank's mobile upgrade into a measurable test of regional-bank digital adoption.

PYMNTS reported the figures from Regions Financial Corp.'s earnings materials and executive call.

The disclosed metrics connect app usage, payments behaviour and core-system modernisation.

The presentation listed mobile active users at 2.73 million, mobile banking logins at 211 million and digital transactions up from 75% two years earlier, according to Regions Financial Corp.

Regions Listed Digital Transactions At 80%

The same presentation listed a 44% increase in Zelle usage compared with two years earlier and a 70% year-over-year increase in customer chat volume.

Service-cost, call-centre and branch-staffing effects remain outside the disclosed metrics.

John M. Turner, Regions' president, CEO and chairman, told the Friday earnings call that online banking and mobile app offerings are key initiatives in the company's long-term strategy.

He cited surveys that placed the bank first among regional banks for both online banking satisfaction and its mobile app.

Regions Completes Commercial Lending Platform And Targets Core Deposit Pilot In 2027

Core modernisation work continued during the quarter.

The bank completed implementation of a new commercial lending platform and made progress on a core deposit transformation that is expected to reach a pilot phase later this year and full conversion in 2027, according to the earnings call.

The commercial-lending platform links customer-facing digital channels with back-office systems.

Management described the implementation as a step towards improving technology infrastructure, speed to market and the experience delivered to clients and bankers.

Regions Adds Frazer Lanier To Capital Markets Platform

After the end of the second quarter, the bank expanded services by acquiring The Frazer Lanier Company, a Montgomery, Alabama-based investment banking firm focused on municipal and corporate securities.

The earnings call said the transaction expands Regions' capital markets platform, strengthens municipal finance expertise and broadens solutions for public-sector and institutional clients.

Regions acquired Frazer Lanier after the quarter ended, adding municipal and corporate securities capability alongside the digital channel expansion.

According to the company website and recent material cited by PYMNTS, the bank operates across the South, Midwest and Texas, including 1,200 banking offices and 1,750 ATMs.

The earnings material leaves measured cost saving, deposit-programme conversion success and mobile-linked customer retention outside the public record.

Share this article
inXf

Related articles

More
Revolut Adds VARA Crypto Approval To UAE Payments Licences
Fintech & Digital Payments

Revolut Adds VARA Crypto Approval To UAE Payments Licences

PYMNTS reported that Revolut received in-principle VARA approval for a UAE VASP licence, weeks after Central Bank of the UAE payment licences. PYMNTS said final approval is still required, with the UAE launch date, crypto pricing and first customer numbers outside the public record.

Open USD Stablecoin Draws 140 Backers But Launch Timing Stays Open
Fintech & Digital Payments

Open USD Stablecoin Draws 140 Backers But Launch Timing Stays Open

Open Standard launched Open USD with backing from banks, card networks and fintech firms, while the consortium said the stablecoin will go live later this year without naming commercial volumes or merchant adoption targets.

Klarna Seeks U.S. Industrial Bank Charter As Partner-Bank Model Faces Review
Fintech & Digital Payments

Klarna Seeks U.S. Industrial Bank Charter As Partner-Bank Model Faces Review

Banking Dive reported that Klarna applied for a U.S. industrial bank charter after the company said it had extended $91.3 billion in credit to U.S. consumers; the application still needs FDIC and Utah approval.

Sberbank Plans Crypto Wallet As Russia Sets September Digital-Asset Law
Fintech & Digital Payments

Sberbank Plans Crypto Wallet As Russia Sets September Digital-Asset Law

Sberbank plans to add a crypto wallet and digital depository to Sberbank Online and SberInvestments by December if Russia’s digital-asset bill takes effect as expected on Sept. 1. The plan follows years of central-bank resistance and leaves fees, eligible tokens and launch conditions undisclosed.

Taktile Raises $110 Million As Banks Test AI Agent Oversight
Fintech & Digital Payments

Taktile Raises $110 Million As Banks Test AI Agent Oversight

Taktile raised $110 million for financial-services AI agents, according to PYMNTS. The company cited banking, KYB, fraud and claims workflows, but the source did not name bank customers, valuation, benchmark methodology or regulator-reviewed deployment evidence.

Big Banks Plan Tokenized Deposit Network to Counter Stablecoin Drift
Fintech & Digital Payments

Big Banks Plan Tokenized Deposit Network to Counter Stablecoin Drift

Major US lenders including JPMorgan Chase, Bank of America and Citigroup are preparing a shared tokenized deposit network through The Clearing House for the first half of 2027. A March Jeffries report put possible core-deposit attrition at 3% to 5% over a five-year period and estimated an average bank earnings hit of about 3%. The next signal is whether bank-issued tokens can deliver round-the-clock settlement without moving customer deposits outside the regulated banking system.

Keep Reading

More Stories

Latest
Fake GitHub Repositories Turned Developer Trust Into BoryptGrab Delivery ChainCybersecurityJul 20, 2026Fake GitHub Repositories Turned Developer Trust Into BoryptGrab Delivery ChainDeveloperTech's article on Arctic Wolf Labs research describes a fake-repository campaign that used polished GitHub project pages as a delivery route for BoryptGrab malware. The case makes artifact provenance and workstation controls more important than visual trust in repository pages.IBM Research Tests Agent Routing On Cost, Latency And AccuracyAIJul 20, 2026IBM Research Tests Agent Routing On Cost, Latency And AccuracyA Hugging Face post from IBM Research said model routing for enterprise AI agents should optimise cost, quality and latency together after AppWorld tests reversed a simple token-price comparison.IBM Study Finds UAE AI Vendor Switching RiskCapital & PolicyJul 20, 2026IBM Study Finds UAE AI Vendor Switching RiskMiddle East AI News, citing IBM Institute for Business Value data, said 88 per cent of surveyed UAE executives would struggle to switch their primary AI vendor or model, while 96 per cent did not fully understand dependencies across vendors, models and infrastructure.Microsoft And 3M Extend Azure AI Data Centre Partnership Around EBOCloud & Data CentersJul 19, 2026Microsoft And 3M Extend Azure AI Data Centre Partnership Around EBOCapacity reported that Microsoft plans to deploy 3M's Expanded Beam Optical technology in Azure data centres as the companies extend a partnership across AI infrastructure and 3M's internal enterprise systems. The announcement links fibre-connection maintenance and deployment speed in dense cloud environments with 3M workflows for credit checks, delinquency reviews, system updates, customer service, finance, sales and marketing.AI Reprices Cybercrime Risk Around Phishing And DeepfakesCybersecurityJul 19, 2026AI Reprices Cybercrime Risk Around Phishing And DeepfakesA Forbes contributor analysis by Dr. Jonathan Reichental, republished by Yahoo Finance, says generative AI is reducing the cost and skill needed for phishing and social-engineering attacks. The piece frames AI cyber risk as an operating-control problem for payment approvals, access requests, employee training, simulations, defensive tools and board-level governance.Ericsson Wins UK Defence 5G Role Under £8 Billion RM6393 FrameworkTelco & ConnectivityJul 19, 2026Ericsson Wins UK Defence 5G Role Under £8 Billion RM6393 FrameworkRCR Wireless News reported that Ericsson has been selected for services and components under the UK Ministry of Defence RM6393 tactical communications framework, while Nokia is pursuing defence 5G through partner channels.Red Hat Maps AI-RAN Upgrade Path Around Operator EconomicsTelco & ConnectivityJul 19, 2026Red Hat Maps AI-RAN Upgrade Path Around Operator EconomicsRCR Wireless News reported that Red Hat expects AI-RAN adoption to start with operational gains on existing radio networks before operators test shared AI and RAN infrastructure towards 2030.Superhuman Adds Docs With AI Assistant And MCP LinksAIJul 19, 2026Superhuman Adds Docs With AI Assistant And MCP LinksNo Jitter reported that Superhuman has launched Docs, an AI-native collaboration product evolved from Coda, with Docs AI in beta and MCP connections to tools such as Claude, ChatGPT, Cursor, Jira and Salesforce.H2LooP Raises $2m For Embedded-System AI Coding ToolsAIJul 19, 2026H2LooP Raises $2m For Embedded-System AI Coding ToolsYourStory reported that Bengaluru startup H2LooP raised $2 million to build hardware-aware AI coding tools for firmware and embedded systems, with early deployments in semiconductor and automotive teams.France And Germany Name Arcadia As Starting Point For Sovereign Military AICapital & PolicyJul 19, 2026France And Germany Name Arcadia As Starting Point For Sovereign Military AITNW reported that France and Germany pledged to examine a European sovereign digital backbone for military AI, using France's Arcadia as the starting point after both countries moved intelligence services away from Palantir.Moonshot Sets 27 July Open-Source Release For Kimi K3 AI ModelAIJul 19, 2026Moonshot Sets 27 July Open-Source Release For Kimi K3 AI ModelBBC reported that Moonshot AI launched Kimi K3, a 2.8 trillion-parameter model scheduled for open-source release on 27 July. The Chinese startup says the model can rival OpenAI and Anthropic systems, but exact hardware requirements and enterprise customers remain undisclosed.Meta Smart Glasses Face Privacy Backlash As Courtroom Bans SpreadCapital & PolicyJul 19, 2026Meta Smart Glasses Face Privacy Backlash As Courtroom Bans SpreadYahoo Tech reported that backlash against AI-enabled smart glasses is growing as Meta expands camera-equipped eyewear, with courthouse bans, facial-recognition concerns and cloud-review warnings shaping the privacy debate.